“A cornerstone of a successful association is effective governance principles and practices - principles that support communication and practices that delineate responsibilities.”

Communication
One of the most effective ways to help increase support of Board decisions is through communication. If the members are informed of the issues facing their community and understand why the Board makes the decisions that it does, they are more likely to support those community decisions. In addition, effective communication also allows Members to voice their comments, requests, concerns and ideas so that the Board can make its decisions based on the best interests of the entire membership.

To achieve support and adherence to the governance by the membership, we encourage frequent communication through board and committee meetings, newsletters, private intranets for the board and committees, and Online Services for members to stay abreast of board and committee meeting schedules, meeting minutes, and actions taken. With our communication programs, members can even participate in membership surveys online.

Responsibilities
Clear delineation of association responsibilities allows the association to optimize the use of Board, committee, and volunteer resources. We recognize that the Board of Directors is the decision-making body of the association. Our managers act as advisors to the Board when our expertise and experience can add value. We view our role as the Managing Agent for your community responsible for carrying out the directives of the Board. In this way, the Board may delegate the day-to-day operations of the association to the manager such as:

• Completing regular inspections of the property
• Reporting violations of the Covenants and the Design Guidelines
• Providing notice to homeowners whose property is out of compliance
• Working with the homeowner to resolve the issue